Chapters Health System
  • Health Info Mgmt (HPC)
  • Temple Terrace, FL, USA
  • Salary
  • Full Time
  • Coordinator (Non-Clin)




Responsible for the supervision of day-to-day HIM and coding activities and of HIM and coding personnel for the corporate office and all affiliates.



  • Bachelor's degree in Health Information Management
  • RHIA or RHIT and CCS credential
  • Minimum of 2 years of supervisory experience
  • Minimum of 2 years in medical office or acute care setting
  • Thorough understanding of the transition to the electronic health record and core HIM functions such as document management and imaging, chart completion and deficiency monitoring
  • Knowledge of: ICD-10-CM and CPT with a familiarity of the Official Guidelines for Coding and Reporting and the Evaluation and Management Documentation Guidelines
  • Knowledge of: medical terminology, anatomy and physiology, pathophysiology, AHA Coding Clinic, AMA CPT Assistant, and Coding Clinic for HCPCS
  • Knowledge of clinical documentation improvement and its importance as it relates to coding accuracy
  • Familiarity with encoder technology including Computer Assisted Coding and abstracting system along with electronic medical record (EMR)
  • Familiarity with productivity matrix and reporting
  • Familiarity with Home Health and Hospice medical record and coding processes
  • Demonstrated skills and ability in: fiscal accountability, interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution, and leadership
  • Must be able to physically access any office within the organization
  • Excellent organizational and written/oral communication skills
  • Ability to ensure team efficiency and collaboration
  • Computer literate and understanding of healthcare computer applications
  • Ability to lift and move/transport multiple charts
  • Ability to bend and reach over head
  • Ability to travel to multiple locations
  • Valid driver's license and automobile insurance per Company policyCompetencies:
  • Satisfactorily complete competency requirements for this position. Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
  • Comply with Company policies, procedures and standard practices
  • Observe the Company's health, safety and security practices
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
  • Use resources in a fiscally responsible manner
  • Promote the Company through participation in community and professional organizations
  • Participate proactively in improving performance at the organizational, departmental and individual levels
  • Improve own professional knowledge and skill level
  • Advance electronic media skills
  • Support Company research and educational activities
  • Share expertise with co-workers both formally and informally
  • Participate in Quality Assessment Performance Improvement activities as appropriate for the positionJob Responsibilities:Departmental
  • Ensures appropriate training for health information functions to facilitate the proper use and implementation of quality systems and processes.
  • Notifies HIM Director of any unresolved issues and assists in resolving health information quality deficiencies.
  • Provides day-to-day supervision and support for HIM Processors, HIM Technicians, and Coding Specialists.
  • Ensures daily productivity matrices are established, monitored and maintained.
  • Produces weekly reports to review and verify that established daily productivity standards are met and maintained.
  • Implements and maintains efficient medical records systems that meet or exceed compliance with all Federal and State regulations, Joint Commission and heath information standards.
  • Provides weekly coding education to ensure appropriate understanding of coding rules and documentation guidelines.
  • Conducts quarterly meetings with HIM staff to ensure departmental process efficiency.
  • Monitors daily HIM and coding operations through effective communication and departmental processes.
  • Ensures efficient completion of certifications on a weekly basis to ensure resolution in a timely manner.
  • Monitors, maintains and implements medical record deficiency processes to ensure efficient work flow and resolutions with Joint Commission and regulatory standards.
  • Audits and maintains departmental processes to ensure continual process improvement and standardization.
  • Works cooperatively with other departments to integrate medical records standards throughout all appropriate areas of the agency.
  • Ensures documentation is filed and/or scanned into the patient information system in a timely fashion.
  • Maintains scanned records index for appropriate retention of medical records.
  • Provides coverage to functions within the HIM department, when needed.
  • Ensures adherence to Company policies and procedures and productivity standards.
  • Facilitates orientation education for HIPAA and documentation guidelines.
  • Manages the orientation program for new employees and monitors new staff members in the adjustment process.
  • Provides cross training to optimize daily operations and to meet the needs of the organization.
  • Works closely with Senior Management to integrate goals.
  • Respects the need for employee and patient confidentiality at all times.Communication - Interpersonal Skills
  • Determines agenda and conducts staff meetings for all HIM staff including weekend or evening on-call staff, with minutes available for review.
  • Assures effective, cooperative, courteous and clear communication with team members, physicians, outside agencies, other departments, peers and Senior Management in order to meet patient care needs.
  • Performs conflict resolution techniques with team members, peers, and Senior Management to resolve differences.
  • Communicates routinely with Director regarding work and staff issues.Professional Development
    • Attends hospice and/or home health in-services and outside programs/seminars.
    • Participates in professional or specialty organizations through membership and attendance at local meetings.



    • Plans, organizes and coordinates regular monthly department meetings leadership.
    • Responsible for overseeing adequate supplies and resources are available for staff.
    • Completes time keeping approval for HIM and coding staff to maintain accurate clocking data for department employees.
    • Ensures quality and accuracy standards are met via concurrent and retrospective internal quality monitoring tools.Staff Development
    • Identifies educational needs of HIM and coding personnel and coordinates resources to meet needs.
    • Responsible for ensuring a team approach to planning, problem solving and for HIM functions.
    • Responsible for providing supervisory level coaching and counseling for HIM personnel; facilitates joint plans for improvement.
    • Responsible for establishing team support both formally and informally.
    • Monitors the individual responsibilities of each member of the department at regular intervals and takes appropriate action if discrepancy is recognized between responsibilities and performance requirements.
    • Assists with conducting performance evaluations.
    • Assists with interviewing, selection, and hiring of personnel for department.Other
  • Completes annual education requirements.
  • Performs other duties as requested.
Chapters Health System
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