Chapters Health System
  • Patient Access
  • Hudson, FL, USA
  • PRN-Pool
  • Admin/Clerical (Non-Clin)


The Hospital Team's Patient Access Associate's primary role is to communicate with referral sources (internally and externally). Assists with monitoring and confirming all Hospital A & B patients.



  • High school diploma or equivalent; some college preferred
  • Must have minimum of 1 year call center experience
  • Prior experience in healthcare field preferred
  • Thorough knowledge of Medicare Hospice Benefit and other insurance reimbursement or ability to learn quickly
  • Exceptional customer service skills and strong work ethic
  • Professional communication skills (written and verbal)
  • Ability to multi-task and follow up with referral sources
  • Demonstrated excellent time management skills required with ability to prioritize demands, meet client service standards and deadlines
  • Skilled in computer operations; proficiency in MS Office software applications
  • Valid driver's license and automobile insurance per Company policyCompetencies:
  • Satisfactorily complete competency requirements for this position.Responsibilities of all employees:
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.Job Responsibilities:
  • Responsible for handling telephone inquiries about Company's hospice services.
  • Processes patient referral intake, CM and hospice placement.
  • Performs exceptional customer service follow-up on information requests.
  • Completes all assigned clerical requests with accuracy and timeliness.
  • Identifies objections, concerns or other entry barriers and provides information in response to address issues.
  • Describes and explains hospice services to potential patient/family and elicits responses to questions regarding patient's fears, physical limitations and attitude toward hospice care in order to put the patient and family at ease about choosing hospice.
  • Presents the advantages of the Medicare Hospice Benefit (where appropriate) to patients and families.
  • Educates patient/family regarding financial obligations and insurance coverage.
  • Completes death/departure/revocation letters and sends to attending physicians.
  • Serves as department timekeeper and monitors missing punches and overtime.
  • Validates daily team census report and enters in Solutions.
  • Completes status changes for Hospital A & B patients.
  • Follows-up on all financial classes and pay sources.
  • Verifies hospital re-imbursement for all hospital A & B patients and verifies level of care.
  • Sends daily staff's contact information to all care partners.
  • Confers with Manager in circumstances of potential patient issues where patient and family may need assistance, information or support.
  • Performs other duties as assigned.
Chapters Health System
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