The Clinical Education Specialist is responsible for the oversight of training and development initiatives for Chapters at the affiliate level. She/he presents and coordinates training of staff to clinical processes, standards and utilization of the electronic medical record. S/he attends Train-the-Trainer sessions conducted by the Training and Development (T&D) Department and conducts affiliate rollout training, meeting all quality and timeline standards. As a skilled facilitator, the Clinical Education Specialist delivers high quality training in one-on-one, small-group, and moderately-sized group situations effectively using adult learning principles; supports efforts to track, measure and evaluate the effectiveness of all training activities; and provides direction, coaching and assistance to Preceptors in the performance of their roles. S/he coordinates and leads the affiliate Preceptors and ensures each new staff member, in conjunction with the team/department Preceptor, has successfully acquired knowledge and skills essential to provide quality patient care and to document appropriately in the medical record.
Valid Florida RN license required
Valid driver's license and automobile insurance per Company policy
Ability to communicate proficiently in English; excellent oral and written communication skills
Bachelor's degree in Nursing required with two (2) years' experience as a hospice RN required
1 year of experience in facilitating clinical or related training required including experience with EMR and learning management systems
Hospice and Palliative Care Nurse (HPNA) certification preferred
Demonstrated competence in case management, clinical leadership, and in depth understanding of electronic medical record
Demonstrated knowledge of adult learning theories, methods and techniques using multiple modalities as they apply to training/education, assessment practices and on-the-job training
Team-oriented, positive and proactive, comfortable in a very visible, high-volume environment
Outstanding facilitation and presentation skills, both individually and in moderatelysized groups
Highly organized, able to prioritize multiple job responsibilities, and exercise critical thinking skills in a fast-paced, high-demand work environment
Ability to work collaboratively with internal and external resources at all levels and influence for best results
Strong internal and external customer service skills
Skilled in maintaining confidentiality and using discretion in dealing with sensitive information
Advanced interpersonal and relationship building skills, proven ability to deal effectively with diverse skill sets and personalities, and ability to work effectively as a team player
Excellent computer skills; highly proficient in MS Office applications with key strengths in PowerPoint, Word, and Excel
Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with co-workers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Note: Reports to function has dual managers:
1) Direct reporting relationship (solid line) to Clinical Administrator
2) Functional reporting relationship (dotted line) to the Manager, Training and Development Clinical Education
Work will be directed by the Clinical Administrator for day-to-day and the Manager, Training and Development Clinical Education for program roll-out. Performance reviews to be a collaboration between both managers.
Plans, coordinates, and carries out educational opportunities for staff.
Attends Train-the-Trainer sessions conducted by Training and Development staff and conducts affiliate rollout training, meeting all Chapters quality and timeline standards.
Implements educational programs and care standards that comply with Chapters' policies, procedures, and all requirements from regulatory and accrediting agencies.
Facilitates classroom training in one-on-one, small group, and moderately-sized group situations in accordance with Training and Development standards.
Incorporates principles of adult learning in the facilitation of education programs.
Coordinates activities with manager and team/department Preceptors to maintain consistency in practice.
Assigns work and provides direction, coaching and assistance to Preceptors on a regular basis in the performance of their roles.
Evaluates Preceptors' performance in coordination with their direct manager.
Reviews orientees' progress with Preceptor and manager.
Coordinates and leads the affiliate Preceptors.
Oversees the new staff member education process and ensures that each has successfully acquired knowledge, skills, and competence essential to provide quality patient care and to document appropriately in the medical record.
Proactively provides guidance and assistance to Preceptors on effective on-the-job training techniques.
Proactively provides clinical and documentation assistance to Preceptors.
Coaches and supports Preceptors in their role of providing direct patient care and on-the-job training.
Assists in the education by the IDG of patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying processes, and safety practices.
Assists in evaluation of clinical practices through competency assessment, chart review, and other research.
Accepts responsibility for and teaches others to be accountable for nursing actions: demonstrates an understanding of the legal consequences of nursing actions; requests supervision when needed; performs within the guidelines established by the Florida Nurse Practice Act.
Educates on the utilization of supplies, equipment, medication, and laboratory and patient therapies within the Company's philosophy.
Educates staff on palliative and home care management modalities for patients to ensure expert symptom prevention and management.
Conducts skills/competency checks and validates skills/competencies.
Demonstrates and/or supervises documentation processes and clinical procedures or skills.
Consults with manager and team/department Preceptor to identify areas in need of further education development for new and existing staff. Conveys and communicates needs to Training and Development Manager for program development.
Assists learners in the assessment of needs and identification of outcomes.
Develops and maintains positive working and professional relationships with affiliate leadership, management and staff in addition to Training and Development personnel and other corporate functions and staff.
Leads and manages small projects/programs.
Presents in-services and classes to staff addressing clinical content and processes, as requested.
Conducts focused staff training to improve clinical documentation quality and processes.
Leads/participates in assigned committees/work groups to identify and implement best practices.
Tests system changes and educates Preceptors on new functionality.
Consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
Demonstrates the ability to effectively assess the clinical knowledge and skills of employees.
Pursues own professional growth through attendance at required in-services; i.e., safety and infection control.
Establishes professional goals for self and continually evaluate self in the attainment of these goals.
Participates in professional organizations and activities related to specialty area to enhance hospice and teaching skills.
Performs other duties as assigned.