The HospiceHelp24-Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 and other after-hours staff, communicating with the physician, and educating/advising patients/caregivers and others.
- Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
- Valid driver's license and automobile insurance in the State of Florida.
- Reliable transportation to meet visit schedule.
- Minimum three (3) years nursing experience with at least one (1) year acute and medical/surgical nursing.
- Excellent critical decision making and problem solving skills.
- Typing, organization, time management and customer service skills required.
- Computer literate, familiar with Word and Excel.
- Ability to use equipment with visual and auditory mechanisms.
- Ability to effectively communicate in English.
- Flexible schedule to meet the needs of hospice patients.
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
- Ability to perform sedentary work with frequent operations.
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
"Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system required"
- Satisfactorily complete competency requirements for this position initially and annually in a timely manner.
- Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe the Company's health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
- Assess patient/family and identify immediate needs and nursing interventions.
- Provide and manage .care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
- Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
- Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
- Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
- Report changes in the patient's condition to appropriate members of the IDG or other health professionals.
- Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
- Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.
- Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
- Document patient condition and decline to support hospice and level of care appropriateness.
- Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
- Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
- Exemplify behaviors supportive of internal mission statement.
- Dispatch staff to visit patient based on patient/family needs.
- Participate in orienting new staff, students, volunteers and board members.
- Participate on committees and projects, as assigned.
- Act as a resource to peers, students, orientees and other staff members.
- Participate in activities and professional development that enhance hospice nursing skills.
- Participate in the broad education process of the Company, both to the medical and lay communities.
- Attend team meetings as part of their routine work schedule.
- Pursue own professional growth through attendance at required in-services and other educational offerings.
- Establish professional goals for self and continually evaluate self in the attainment of these goals.
- Utilize staff supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
- Employ palliative and home care management modalities in care of the patient prior to hospitalization.
- Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
- Duties as assigned by the HospiceHelp24 Manager or Clinical Team Leader.*