Chapters Health System
  • Forsythe
  • Auburndale, FL, USA
  • Full Time
  • Admin/Clerical (Clinical)

Role:  

An employee in this position operates the computer based telephone system, greets visitors, monitors lobby

and building security, processes mail, distributes deliveries and faxes.

 

Qualifications:

  • High school degree preferred.
  • One (1) year receptionist/switchboard and/or customer service experience.
  • Excellent oral communications skills.
  • Dependable and able to work flexible schedule as needed.
  • Computer literate, specifically in Word/Excel.
  • Ability to remain calm and trouble shoot patient/family crises.         
  • Works under moderate supervision, exercising a moderate degree of discretion & judgement.

 

Competencies:

  • Satisfactorily complete competency requirements for this position.

 

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advance electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

 

Job Responsibilities:

Communications:  Switchboard/front desk

  • Open /close switchboard, disconnect /connect call forwarding for answering service.
  • Retrieve and distribute answering service calls and maintain logs.
  • Answer and process all calls and messages efficiently and in a courteous manner.
  • Greet and direct visitors efficiently and in a courteous manner.       
  • Maintain Mobile Radio communications with Maintenance and Medical Supply Staff.
  • Assist as needed with beepers, phone & voicemail issues.*
  • P.M shift:  Maintain phone statistics, prepare employee and visitor logs for next day.*
  • Special projects as assigned.*

 

Facilities

  • A.M. shift: Open lobby, collect & distribute newspapers, straighten and update materials on tables.*
  • Process A.M. and P.M. incoming and outgoing U.S. Mail.*
  • Sort and distribute incoming and outgoing mail for off-site locations.*
  • Sort and distribute faxes at main fax machines in mail room and outside medical records, A.M. & P.M.
  • Maintain mailroom labeling, postage machine and fax supplies.*
  • Monitor postage meter readings and submit request for postage to Communications Systems Supervisor.*
  • Maintain mailroom labeling & fax supplies and monitor postage meter.*
  • Monitor visitors in the lobby, including maintenance of visitor/volunteer/employee badges and logs.
  • Control vendor and delivery personnel in the lobby; notify appropriate staff.
  • Cash Receipt Log process: total all checks, cash, M.O's, reconcile and distribute to A/P & Development.

 

Other

  • Cross-train with other shifts to cover all responsibilities.*
  • Other duties as requested by supervisor.*
Chapters Health System
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