Chapters Health System
  • Programs & Svcs - GSH
  • Lakeland, FL, USA
  • Full Time
  • RN

As a compassionate non-profit organization since 1983, Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey. From hospice and palliative care for adults and children suffering with life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life's ever-changing landscape. We'll help you navigate your individual experience – empowering you with more choices, education and guidance for these important chapters of life.

The Learning Leader (LL) is responsible for the oversight of training and people development initiatives for the Company at the affiliate level.  The LL is a member of the Corporate T&D team and partners with the Curriculum Development and Training Specialists (CDTS), Training and Development Technology Specialist (TDTS), and other affiliate Learning Leaders to determine staff development needs, address knowledge and/or competency gaps, deliver training/education in classroom and technology-based (webinar and video-conference modes), and coordinate the delivery effective learning solutions for the hospice affiliates.  As a skilled facilitator, the LL delivers high quality training in one-on-one, small-group, and large group situations effectively using adult learning principles.  The LL supports efforts to track, measure and evaluate the effectiveness of all training activities.  This individual provides direction, coaching and assistance to Preceptors in the performance of their roles.  In addition, this individual coordinates student intern activities and provides hospice, palliative care, and end of life education to the professional community.



  • Bachelor's degree in nursing (BSN) required
  • Valid Florida RN license required
  • Experience including hospice, palliative, home health or healthcare required
  • Minimum 2 years of experience in facilitating clinical or related training strongly preferred
  • Demonstrated knowledge of adult learning theories, methods and techniques as they apply to training/education, assessment practices and on-the-job training 
  • Team-oriented, positive and proactive, comfortable in a very visible, high-volume environment
  • Experience with learning management systems a plus
  • Outstanding facilitation and presentation skills, both individually and in large groups 
  • Highly organized, able to prioritize multiple job responsibilities and exercise critical thinking skills in a fast-paced, high-demand work environment
  • Ability to work collaboratively with internal and external resources at all levels and influence for best results
  • Strong internal and external customer service skills
  • Skilled in maintaining confidentiality and using discretion in dealing with sensitive information
  • Advanced interpersonal and relationship building skills, proven ability to deal effectively with diverse skill sets and personalities, and ability to work effectively as a team player
  • Excellent computer skills; highly proficient in MS Office applications with key strengths in PowerPoint, Word, Excel
  • Proficient in EMR systems, with Suncoast Solutions experience preferred
  • Small to mid-sized project management experience in training/education preferred
  • Ability to manage multiple priorities simultaneously and effectively handle stress
  • Demonstrated initiative and independent judgment
  • Valid driver's license and automobile insurance per Company policy
  • Ability to travel to off-site locations






  • Satisfactorily complete competency requirements for this position.


Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with co-workers both formally and informally.
    • Participate in Quality Assessment Performance Improvement activities as appropriate for the position.


Job Responsibilities:

  • Implements educational programs and care standards that comply with Company policies, procedures, and all requirements from regulatory and accrediting agencies.
  • Facilitates classroom training in one-on-one, small group, and large group situations with a focus upon improvement of skills and retention of knowledge.  Topics delivered include, but not limited to, clinical, EMR, new employee orientation, policy and procedure, and customer service.  
  • Effectively facilitates webinars and video-conferences, competently utilizing both adult learning principles as well as webinar and video-conference best-practice facilitation techniques.
  • Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs.
  • Conducts skills/competency checks and validates skills/competencies.
  • Communicates affiliate orientee's new hire orientation (NHO) schedule and NHO start/completion date in department to orientee's manager.
  • Reviews orientee's progress with Preceptor/Manager.
  • Partners with other Training and Development team members to determine staff development needs, standards and best practices to address knowledge and/or competency gaps, and coordinates the delivery of effective learning solutions for the hospice affiliates related to organizational needs. 
  • Oversees training for the Company at the affiliate level.
  • Assists learners in the assessment of needs and identification of outcomes.
  • Plans, prepares and maintains materials for use in educational programs for accuracy and relevance to the target audience.


  • Develops and maintains positive working and professional relationships with affiliate leadership, management and staff.
  • Communicates training and education schedules, initiatives, and events to affiliate leadership, management and staff.
  • Serves as an educational consultant to task forces, committees, and projects relating to policy, procedure and program development.
  • Supports the integration of research into practice.
  • Incorporates current educational evidence into individual practice as a staff development expert.
  • Ensures that accurate and complete training records are maintained, utilizing the Learning Management System (LMS) to administer training initiatives. 
  • Performs needs assessment and needs assessment consulting.
  • Effectively handles training requests, responding to requests with "win-win" solutions.
  • Researches and understands Company strategic goals, and affiliate/Company functional operational initiatives.
  • Coordinates training schedules; keeps all documentation of training events and compiles reports, as necessary, for upper management; utilizes online tracking system to record various training events; keeps applicable amount of training room supplies including manuals, quick reference guides and table name cards; conducts training classes with the appropriate amount of attendees.
  • Leads and manages small Training and Development projects/programs.
  • Monitors, measures and evaluates the effectiveness of all training activities to ensure that business needs are being met and programs are successful.
  • Assigns, assists and coaches Preceptors in the performance of their roles.
  • Coordinates student intern activities and provides hospice, palliative care, and end of life education to the professional community.
  • Performs other duties as assigned.
Chapters Health System
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